Shipping policy
Thank you for shopping with Cornelis M Bot. We specialize in a wide range of daily-use pet supplies and pet care accessories for global customers. Our store adheres to standardized order handling and international shipping rules, striving to process every order strictly, adopt shock-resistant and environmentally friendly packaging suitable for pet goods, and ensure safe, accurate and timely product delivery for every pet owner.
1. Order Processing Time
Once your order confirmation is validated by our system, our team will complete full order processing, including product inspection, sorting and sealed packaging, within 1-3 business days, excluding weekends and official public holidays. During large-scale promotional activities with surging order volumes, standard processing periods may be prolonged. We will send timely email reminders to customers if unexpected long delays occur.
2. Shipping Fees and Delivery Timeframe
Shipping expenses for all pet product orders are automatically calculated and visibly presented on the checkout page before payment, enabling full transparent cost checking for every transaction.
Estimated delivery times:
Standard Shipping: 7-15 business days
All delivery durations are reference values only. Actual parcel arrival time may vary due to courier operational delays, customs inspection progress, severe weather conditions, international logistical limitations and local holiday arrangements of destination countries.
3. Shipment Confirmation and Tracking Service
After your pet product order is dispatched from our warehouse, you will receive a dedicated shipment confirmation email that contains exclusive parcel tracking details.
The tracking system and logistics update data will generally go online and become queryable within 24-48 hours after the carrier completes parcel collection and system registration.
4. Delivery Address Accuracy Statement
Customers are required to double-check and guarantee the authenticity, accuracy and completeness of the shipping address during the checkout process.
Cornelis M Bot will not undertake any liability for misdelivery, non-delivery or package return caused by wrong or incomplete address information provided by customers. Any packages returned due to address errors will require additional reshipping fees to be borne by the purchaser.
5. Lost and Damaged Parcel Handling Rules
If your parcel is confirmed lost during cross-border logistics transportation, please contact our customer service team within 7 days after your scheduled delivery date to apply for a professional logistics investigation.
If your received pet products are damaged or the outer packaging is severely broken, please submit a service request within 48 hours after delivery and attach clear photos of defective items and original packaging. Our team will verify the situation and solve the problem in the fastest and most effective way.
6. Product Usage Notes and Customs Liability
Each pet product is equipped with detailed professional usage and maintenance instructions. Cornelis M Bot disclaims all liability for product damage or performance degradation caused by improper use, incorrect maintenance, private modification or human error operation.
International shipments may involve import duties, customs taxes and other clearance fees stipulated by local customs departments. All such additional charges shall be borne by the customer independently and are not included in commodity prices and standard shipping fees.
7. Contact Information
If you have any questions or suggestions about this Shipping Policy and your order logistics status, please feel free to contact our official support team via the following information:
Trade Name: Cornelis M Bot
Phone number: +31 06-83679150
Email: contact@aetrik.shop
Physical address: Hertspieghelweg 187, 1055 KK Amsterdam, Netherlands